The Policy Data Analyst is responsible for enforcing the policies for our clients products by analysing requests under European Law Legislations from lawyers and private individuals. As a Policy Data Analyst you will follow clear guidelines that allow you to make sound decisions. You will have a thirst for knowledge, impeccable judgment and be comfortable operating in a fast paced, dynamic environment.
DUTIES & RESPONSIBILITIES
- Review, analyse and process incoming requests through online tools in German
- Evaluate validity of each request in line with our clients policies
- Continually educate yourself about changes to policies and protocols with the support of our Training and Quality Departments
- Work closely with our clients policy specialists to address complex cases and regulatory inquiries using the clients response framework
- Maintain a high level of quality in each case that you review
- Achieve weekly productivity deliverables as part of daily workflow
- Effectively collaborate with team members on a range of projects to improve internal efficiency and effectiveness
- Develop skills in a number of different areas including data, tools and quality assessment
REQUIRED QUALIFICATIONS & EXPERIENCE
- Fluency in written and spoken German and English is essential
- Motivated by working in an environment that requires strong attention to detail
- Excellent communication skills both verbal and written
- Demonstrates ability to exercise impeccable judgment
- Ability to work in a fast paced environment
- Ability to be flexible and adaptable to meet changing business needs
- Good computer literacy with the ability to quickly learn new tools
- Ability to use Google Suite would be an advantage
- B.A. or B.S. degree/masters or equivalent professional experience in online operations, privacy or legal support role desirable
- Solution Orientation
- Organizational Commitment
- Customer Focus
- Results Orientated
- Attention to detail
- Problem Solving & Information Gathering
- Resilience & Adaptability
WHAT WE OFFER:
Our people are the heart-beat of our company. If you want to work in a multicultural, diverse environment with real opportunities to grow, then we’re the right choice. And, naturally, we can offer you all of the benefits of being part of a fast-growing, global business.
- Wellness & Engagement Activities
- Quarterly Performance Bonus
- Relocation Support
- Majorel Feel Good Program
- Career & Personal Development
- Competitive Salaries
- Paid Annual Leave
- Health Insurance
- Full Product Training
- Innovation Programs
Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law.
Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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